Requirements
- Under a current Maintenance Contract for the IPsession server
- IPsession currently running in a production environment
- No current trouble tickets open
- Cisco Unified Communications Manager 6.X or 7.X installed and operational
- Webex/Internet Access in same segment as IPsession server(s) available
- Customer or Partner contact onsite for support for testing/server activities
*Only upgrade software will provided for free. Additional upgrade services, mentioned below in the section titled, "IPcelerate Professional Services Installation/Upgrade Services", can be requested and additional fees will be required.
Upgrade Process
- Download IPsession 5.4 Upgrade Request Form
- Fill out request form - Make sure to indicate Customer/Partner install or IPcelerate Install (Fee Based)
- Once form is complete - send completed form via email to IPsession 54 Upgrades
- IPcelerate will validate upgrade request and begin communication with contact(s) listed on the upgrade request form. The following lists components of communication:
- Software and Documentation download location and process
- Payment Process (if using IPcelerate Professional Services)
- License Generation and Activation
- Services Scheduling (if using IPcelerate Professional Services - min 2 week lead time)
IPcelerate Professional Services Installation/Upgrade Services
- Remote installation via WebEx
- Installation of IPsession 5.4 upgrade software
- Verification that existing configuration is operating as designed prior to the upgrade
- Provide optimization and configuration review of existing IPsession server(s)
- One (1) seat in IPcelerate Training class
- One (1) Dashboard creation for Cisco IP Phone 7941/42/45/61/62/65/70/71/75 and IP Communicator.
- Note: Additional services for configuration and design can be included, scoped, and priced based on requirements and needs.
Additional Upgrade Information
If Customer or IPcelerate Partner will be doing the install, the Customer or IPcelerate Partner will receive IPsession Version 5.4 software and documentation. Customer or IPcelerate Partner will be responsible for installation and configuration.
IPcelerate Technical Services Group (TSG) will get involved if a customer/partner is doing the upgrade and gets stuck on a process step as documented in the upgrade documention. TSG will review the step/issue and guide the partner or customer how to get resolve and continue the upgrade process.
