An IPcelerate VoIP Application Appliance
IPsession takes advantage of placing an ‘always-on’ workstation (IP Phone) on the network, to provide organizations of all sizes the ability to impact key business initiatives using VoIP. IPsession provides organizations a way to enhance their employee’s desktop experience via the IP Phone. IPcelerate’s IPsession comes with over 30 VoIP capabilities ranging from basic telephony features such as paging, to solution-oriented capabilities such as situational awareness, shift-management and integrated building control systems. Additional services such as call recording, call monitoring, video blogging, nurse call systems, dynamic phone location updates and an open application development platform are made possible through IPsession’s APIs and NIPA Framework.
Additional Information
Platforms
IPsession 200
IPsession 2500
Bundled Software
- IPsession Version 5.2 - VoIP/Business Applications
- Network IP Application (NIPA) Framework - open APIs, standards-based protocols
- IPsession administration software - used to configure, manage and operate IPsession
- Status Alert Module (SAM) - Situational Awareness and Response Assistant (SARA) provided by Status Solutions, Inc.
- SAM administration software - used to configure, manage and operate SAM
- IPsession Call Log database - used to collect, store, and produce an exportable format of logs and records related to all IPsession tasks.
- MS Excel Import/Export module - provides an easy to use method to import or export data, configuration settings and logs.
- IP Speaker Integration Module - API support for integration to IP Speakers from Digital Acoustics, Inc.
- Nurse Call Module - API support for integration to Status Solutions, Inc. Nurse Call Interface.
Capability Descriptions
This section is designed to provide a brief description of the capabilities of IPsession version 5.2.
Buddy Status (i.BuddyStatus)
Buddy Status enables users to see their colleague’s line state status (on/off hook) or set status (out to lunch, in a meeting, on vacation, etc.) before making a call. Also, when a person calls their ‘buddy’ a text message is displayed on their Cisco IP Phone LCD showing their ‘buddy’s’ current status.
Call Block (i.Block, Block)
Call Blocking capability blocks outgoing calls in a Cisco IP Communications environment from the ‘Do-Not-Call’ list maintained in IPsession. The ‘Do-Not-Call’ list is available for download from the ‘Do-Not-Call’ website at http://www.ftc.gov/donotcall/. Cisco CallManager allows blocking of calls at the routing level. Call Block can be useful when it is required to block calls individually based on a ‘Do-Not-Call’ list. Users have the ability to override the blocked numbers in the ‘Do Not Call List’ if the user wants to make a forced call to the blocked number. If a user chooses to use the ‘override’ capability, it will be logged in IPsession.
Call Tag (i.CallTag)
IPsession Call Tag capability enables callers to leave a call tag message to Cisco IP Phones. When a call is placed to a Cisco IP Phone and caller intends to leave a call tag, they will invoke the Call Tag service and select a pre-configured text message. When the called Cisco IP Phone is on-hook the selected message is displayed. This is similar to leaving a note on the Cisco IP Phone.
Cisco IP Phone Panic Button Alerts (PBA)
Cisco IP Phone Panic Button Alerts (PBA) are icons or a service URL assigned to a line/speed dial button on the Cisco IP Phone. The Cisco IP Phone PBA is associated as an alert ID in the IPsession Situational Awareness module. When this panic button is selected, the pre-configured text message is delivered as text and text-to-speech to the appropriate zone of Cisco IP Phones.
Learn more about Situational Awareness - Play Demo Video
Dashboard
IPsession Dashboard provides a dynamic icon-based interface on the Cisco IP Phones. This is similar to the icon-based look and feel of everyday mobile devices. The Dashboard leverages the Cisco touch screen enabled color 7970/71 and monochrome 7941/61 phones.
*Cisco IP Phone 7941 and 7961 are not touch screen enabled and icons need be accessed using the ‘rocker’ key.
DBBackup (Database Backup and Restore)
IPsession Database Backup Capability allows weekly Backup of the IPsession Database. It backs up the IPsession configuration daily to restore when needed. Backup is done on the local drive*. This feature allows restoring the database from any one of the 7 backup files that are stored locally.
*For more information on backing up the file to a redundant cold standby IPsession server visit our website at www.ipcelerate.com.
Dial Out (i.DialOut, DialOut, Mass Message Alert)
DialOut allows users to make a broadcast of a pre-recorded/uploaded message via IPsession to a Cisco IP Phone or regular PSTN/Cellular phones. DialOut removes the burden of a human operator to deliver the same message over and over to different individuals. Calendar Scheduling now available.
DND Call Forward All (DND CFwdAll)
This is a function of the DND capability. When a line is placed in a DND state, the user has the option to set the ‘call forward’ destination for that line. This provides great flexibility for executive/administrative assistant set ups, allowing an administrative assistant to set the Executive's line on DND and configure the ‘call forward’ destination phone number, remotely.
DND Intercom
This is a function of the DND capability. DND can be activated to allow or disallow intercom sessions to a user's line.
DND Paging
This is a function of the DND capability. DND can be activated to allow or disallow paging sessions to a user's line.
Do Not Disturb (i.DND, DND)*
Do-Not-Disturb (D-N-D) is added to MyStatus and allows the setting call forward and do not disturb on directory numbers. If a user calls from their Cisco IP Phone to a Cisco IP Phone that is in a DND state, the calling party gets the DND status message on their phone during ring back. This directory number based feature enables users to activate or de-activate incoming call ring tone on their IP Phones. If there is no answer calls will follow the Cisco CallManager “Call No Answer” setting for that DN. When DND is enabled on shared lines, all calls to the extension (all lines for shared line) will have DND enabled when a new call arrives on that DN. Instead of the Cisco IP Phone ringing, the line icon for Cisco IP Phone will show the incoming call information. DND options include DND Intercom, DND Paging and DND Call Forward All settings.
Facilities Scheduler (i.Reservation)
This capability provides a way to reserve resources or facilities that are shared by groups, departments or individuals. For example, conference rooms, projectors, auditorium, demo kits, and more.
Forced Account Codes (i.Forced, Forced, FAC)
Forced Account Codes (FAC) provides a way to enforce account codes prior to calls being made. FAC restricts calls being made by the user based on their privileges (PIN number). Every user has to login first to make calls. This will allow organizations to control unauthorized calls, billing info for individual users, per user usage.
Hoot-N-Holler (HNH)
Hoot-n-Holler conference is a pre-scheduled conference solution. At the configured time IPsession will establish a conference bridge utilizing Cisco CallManager conferencing resources and will remain open for the duration of the configured time. If the conference bridge is terminated during the time the conference bridge is configured to be open, IPsession will re-establish the conference bridge. Users are able to join established HNH sessions at any point within the configured time frame of the HNH session.
Intercom (i.Intercom)
This capability enables users to browse through LDAP directory entries or enter an extension to open a one-way voice stream from one Cisco IP Phone to another Cisco IP Phone. If a user has an associated picture, a user can invoke the intercom capability, by selecting the user’s picture from the newer Cisco IP Phones. This will not interfere with the current call; instead the message will come in as a barged in messages or just a notification ring depending on whether the user is on a call or not. Based on configuration, the user may need to acknowledge the intercom request via a soft key then the user can now hear, talk back or text-reply to the intercom originator.
Learn more about Intercom Text Reply - Play Demo Video
Intercom Text Reply
The intercom text-reply option provides an alternative to responding audibly to the intercom initiator. The intercom receiver will select from a list of pre-canned text messages as a reply back message.
Intercom Whisper (Whisper)
Intercom whisper is inherently available with IPsession Intercom and becomes useful, when the intercom receiver is on the phone. Intercom whisper is an announcement sent to another extension that is active on a call where only the person on the extension hears the announcement; any other parties on the call cannot hear the announcement.
Internal 911 Alert Notification (i.Alert, 911 Alert Notifier)
Internal 911 Alert Notification allows organizations to monitor Cisco IP Phones looking for specific dialing patterns, typically 911. When dialing patterns are matched, IPsession sends an internal alert notification to Cisco IP Phones, email addresses and the i.Alert client. Alert notification information can be gathered using IPsession Location Enforcer or use the Cisco IP Phone description configured in Cisco CallManager. Information will include caller number, caller name, called number, physical Cisco IP Phone location information. Typically 911 dialing patterns are monitored; however multiple dialing patterns can be monitored.
Learn more about Internal 911 Alert Notification - Play Demo Video
IP Phone Presence
Leveraging the IPsession Buddy Status and My Status capabilities, employees are able to see, the set physical status and line state status of the Cisco IP Phone. This provides users in an organization to view when a co-worker is on-hook, off-hook, out to lunch, in a meeting and more using either the phone or web interface.
Location Enforcer (i.Location Enforcer)
Location enforcer is an enhancement to the i.Alert capability. This capability prompts users of Cisco IP Phones to enter their address information when the Cisco IP Phone is reset or rebooted. When a user moves a Cisco IP Phone and Location Enforcer is enabled, the user will need to verify, edit and submit their new location information via the Cisco IP Phone. When emergency calls are place this information is shown in i.Alert.
Multi-Line Join (i.Conference)
Multi-Line Join enables users to efficiently conference calls that are on separate lines on a Cisco IP Phone in order to mimic a PBX ‘join’ functionality. This capability can also be used in a shared line environment to conference lines that are in-use remotely. Users are comfortable having a physical button associated to a line appearance on their phone, however joining those multiple calls on the separate lines into a conference is a 6 step process, the multi-line conference feature provides a single button, ’JOIN’, to efficiently conference those calls.
My Status (i.MyStatus, MyStatus)
My Status allows a user to select a status from a list, for example; On a Conference Call, Out to Lunch, On Vacation and more. The selected status messages can be edited to provide more information, for example ‘On a Conference Call until 1:00 pm’.
Network Voice Recorder (i.NVR, NVR)
Network Voice Recorder is a basic IPsession voice response that is used to record messages for the purpose of broadcasting. Once a message is recorded it can be broadcasted immediately to a zone page group, dial out group or phone number. Recorded messages can be used with Pre-scheduled paging, dial out tasks and immediate zone paging.
Paging (i.Cast, Zone Page, Cast)
Paging (i.Cast-ZonePage) is a capability that provides real-time audio/text/text-to-speech (TTS) messages to Cisco IP Phones. Paging allows a person using a Cisco IP Phone to select a predefined `Zone' phone number and then multicast their message to multiple phones within that ‘Zone’ instantly. The following list shows some of the capabilities of i.Cast:
- Audio
- Text
- Text-to-Speech
- Analog Overhead Paging System Integration
- Live Audio Broadcast
- Pre-recorded—Audio/Text/TTS
- Pre-scheduled—Audio/Text/TTS
- Short email format to mobile devices*
*Mobile devices include cellular phones, PDAs, etc.
Learn more about Paging - Play Demo Video
Photo Album (i.Album)
Photo Album allows the user to create photo albums by uploading images of a variety of formats to IPsession to be played as a slideshow on their Cisco IP Phone (preferably using a Cisco IP Phone 7970/71).
PIN-Based Paging
PIN-Based Paging is a security capability for the IPsession paging capabilities. An authorized paging user will need to enter a PIN to use the IPsession paging capabilities.
Pre-Programmed Conference (i.Conference, PPC)
The pre-programmed conference capability allows you to pre-configure groups of phone numbers, (Cisco IP Phones, PSTN and cellular), that you would like to instantly bring into a group conference call, for example, administrators, emergency teams, security teams, executives, sales teams, support teams and more. When the pre-programmed conference group is selected, a call is initiated to all phone numbers in that group placing them all into a conference call. Cisco IP Phones will auto-answer and join the conference automatically, PSTN and cellular phones will be prompted to join and when acknowledged, will be placed into the conference call.
Learn more about Pre-Programmed Conference - Play Demo Video
Pre-Recorded/Audio Paging
IPsession supports paging using pre-recorded or uploaded audio files. Audio files can then be accessed with a pre-scheduled page, an ad-hoc page or even used with Dial Out.
Pre-Scheduled Conference
The pre-scheduled conference capability allows you to pre-configure groups of phone numbers, (Cisco IP Phones, PSTN and cellular), that you would like to instantly bring into a group conference call at a scheduled time, for example, weekly sales calls, monthly company meetings, quarterly financial calls and more.
Pre-Scheduled Paging (i.PreCast, PreCast)
Pre-Scheduled Paging capability allows users to schedule voice, text or text-to-speech messages to be broadcasted using the IPsession web interface. This capability allows users to schedule messages delivery by date/time, for one time, or for reoccurring dates/times.
Streaming Audio (i.Musix, Musix)
Streaming Audio (i.Musix) allows real-time audio broadcast (for example, using Satellite/FM/AM radio or MP3 player ) to a Cisco IP Phone. The user will be able to press a service button on the Cisco IP Phone to listen to the audio. Users can select from the fixed source configured by the administrator, a list of stored audio files configured by the administrator or a list of stored audio files uploaded by the end user.
Text Paging (i.Text, Text)
Text Paging allows the user to send dynamic and pre-configured text messages to a Cisco IP Phone or a zone paging group using the IPsession web interface.
Text-To-Speech Paging (TTS Paging)
Text-To-Speech (TTS) Paging allows the user to send dynamic and pre-configured text-to-speech messages to a Cisco IP Phone or a zone paging group using the IPsession web interface.
Timecard (i.Timecard)*
Time Card (i.Timecard) turns every Cisco IP Phone into a time clock device where employees can sign-in and sign-out for work. Hours per employee are logged into a database that can easily be exported.
