IPcelerate...VoIP Applications and Solutions

Broward County Commission

With so many employees working throughout over 40 buildings, Broward County had to find an efficient and effective way of managing emergency situations including locating outgoing 911 calls and notifying staff in the event of an emergency or building evacuation. They also needed a way to send pages across all buildings as well as page within specific buildings, depending on the message and situation. After reviewing several different paging options, the County selected IPcelerate’s IPsession server, not only for its flexible and easy-to-use paging solution, but also for its many additional features already embedded into the platform.

“Our employees are really happy. Every new location that we are deploying is using the paging system. They love it!”

- Walter Ocampo, System Network Analyst, Broward County Commission

Wyomissing Area School District

With the deployment of VoIP, the school district needed to find a way to identify the location of outbound 911 calls, should one occur in one of the three district buildings. Given the heightened safety and security necessary for the education sector, emergency management was a critical business challenge for the district. In addition, the district wanted to use their IP environment to update their communication methods to staff and students in the event of snow days and emergencies. The district reviewed a number of solutions to meet these business goals, with price and in-house capability determining factors, and selected IPcelerate’s IPsesion server to address their needs.

“Snow day alerts didn’t even exist before we got IPsession. They went through the local TV station and that was it. We didn’t have any communication directly from the school.”

- Scott Matz, Apple/Webs Systems Specialist, Wyomissing Area School District

St. Bonaventure University

Prior to transitioning to VoIP, the University was tasked with improving their emergency situation management and notification processes. Their new IP environment opened up a new array of solutions for increasing the safety and security of its staff and students. In addition, the University’s security department needed a new call recording solution, as they had been using the PBX system to manage this task. IPcelerate’s IPsession platform was chosen as the best option for emergency management with 911 alerting and paging, and the IPstudio platform was selected for call recording.

“It was more a matter of campus security than VoIP which led us to select IPcelerate. They were the best option for our emergency notification needs.”

- Brian Kellogg, Network Services Manager, St. Bonaventure University

Hoss Equipment Company

There were several standard telephony features Hoss Equipment needed to implement with their new VoIP system. They needed a way to page directly to phones or overhead to specific buildings, and they needed to provide a means of blocking incoming calls during important meetings or when working up against critical task deadlines. C-level executives and key sales people also needed a way to record calls on an as-needed basis for documentation purposes. To solve these business challenges, Hoss selected IPcelerate’s IPsession server for its Paging and Do Not Disturb solutions, and the IPstudio server for its On-Demand Call Recording capabilities.

“VoIP makes it a lot easier to manage and control (the telephony environment), as well as having the added features such as DVR-type voice recording, which was impossible with our old system.”

- Alan Greenstein, CIO, Hoss Equipment Company

Grand Prairie AirHogs

The Grand Prairie AirHogs faced many of the same business challenges as a large retailer or hospitality business. They needed to excel at customer service, drive sales to on-site retail venues and restaurants, build a loyal fan base for repeat business, and control overhead expenses. All these challenges needed to be managed efficiently and within the confines of the arena. AirHog management also wanted to create a unique and inviting suite environment and was interested in discovering new ways to increase revenue from their suites. They selected IPcelerate’s IPsmartSuite – a suite of solutions to address all the AirHog’s business challenges directly through their IP phones.

“There’s really no limit to what we can put on this device because it really is a computer on your network that also happens to carry your voice and has dial tone.”

- Roger Christoph, Managing Partner

South Florida Community College

The IPcelerate Paging iCast solution allows the college to notify a unique group of key personnel on each campus in an emergency situation. The college found this solution ideal in that it wanted to be able to isolate notifications to individual campuses in order to provide the most accurate and targeted responses. Key personnel were pre-programmed so notifications can go out quickly at the touch of a button. In the unfortunate event of a campus-wide emergency, South Florida Community College is now ready with a fast emergency notification management solution.

“IPcelerate’s i.Cast feature put a lot of people at ease.”

- Clifford Hangley, Director of Network Systems

Emergency Medical Services Authority (EMSA), Oklahoma

As a public safety business, EMSA is required by law to record all phone conversations coming into their 911 communication centers. While the organization already had a call recording solution for non-VoIP 911 calls and their radio system, they had no solution in place for their new VoIP lines. In addition to their 911 centers, EMSA needed a way to record calls handled through their Regional Trauma, Transfer and Referral Center and their billing department. EMSA receives approximately 4 requests a month for both written and audio documentation of specific calls in order to answer clinical questions or settle disputes. EMSA is the only entity recording calls, and so it was imperative they deploy an IP recording solution quickly. IPcelerate’s IPstudio recording platform was installed and automatic call recording for all VoIP calls was initiated.

“We are a technology focused organization, in computing and telephony, and needed an infrastructure that allowed us to take better care of sick and hurt people.”

- Frank Gresh, CIO

Middle Atlantic Products, Inc.

In 2006, Middle Atlantic moved into a new, 500,000 square foot facility and experienced a potential life-threatening situation that caused them to evaluate their emergency management capabilities. An employee called 911 from within the building, and the emergency medical personnel that responded were not able to locate this person in a timely manner. Middle Atlantic knew they needed to find a solution that could identify the location of the 911 call and quickly dispatch assistance. After researching a variety of options, they selected IPcelerate’s Internal 911 Alert Notification solution because the IPsession server could not only address emergency management, but also offered a host of other embedded business solutions with the company could deploy including call recording and conference bridging.

“We were really only in the market for a few features and IPcelerate did those few things excellent. On top of that, we have all the other features that come along with what we needed. IPcelerate definitely exceeded our expectations.”

- Joe Chromcik, Network Administrator

University of Missouri at Kansas City (UMKC)

UMKC is a growing campus, with departments and personnel constantly moving to different areas or new buildings. Departments are put in temporary quarters while new construction is occurring, and personnel are moved from desk to desk as departments grow. As people moved, their phones needed to move with them, and the Information Services department was challenged in keeping pace. Often this resulted in costly time delays and expensive end-user department changes, as extensions were moved and reestablished. VoIP effectively eliminated this problem as personnel could now carry their phones to their new location, plug them in, and their extension would remain the same. This migration to VoIP solved a time and resource management challenge for the IS department and eliminated IS expenses for each department, but it created a new business challenge in its place – 911 location identification.

“It’s not a phone replacement anymore…IPcelerate is a big part of that.” - Jim Schonemann, Mgr. Network Services

Registered Stock Trading Company in Mexico

A registered stock trading company with Mexico’s BOLSA required a comprehensive recording solution for their corporate and 8 regional offices. Providing executives a one touch option to record a conversation based on content was just as critical as dependably recording customer service agents’ calls.

IPcelerate’s solution utilized an IPsession and IPstudio 200 at the corporate office, and an IPstudio 10 at each of the 8 regional offices. In addition to call recording the IPcelerate solution implemented several IPsession applications such as Pre-Programmed Conferencing, Paging (Text), Dial Out, Time Card and 911 Alert for more functionality. IPstudio and IPsession have become critical to the company’s day-to-day operations and maintaining their license as a trading house.

Quick Service Restaurant Business Impact

Applications that address and solve critical business initiatives are the catalyst to deploying a converged network. Converging voice, video and data is a good start. Leveraging a converged network to deliver business impacting applications to expedite the ROI is the solution customers are looking for.

A Subway franchise owner knew that moving to a converged network would affect his bottom line, and after engaging in an IPcelerate Application Discovery Workshop, he realized that the business impacting applications that leveraged a converged network is the catalyst for converging voice, video and data.

Judicial Security

While the judges in the county courthouse were upholding the laws to better serve and protect the community, they were threatened by criminals and ex-criminals that sought out revenge. A recent shooting inside another city’s courtroom made the need for additional security a top priority for the county. The judges wanted to feel safe and confident that a call for help would be heard and responded to in a timely fashion.

School Safety

During the school day, potential exists for a dangerous situation to occur, placing faculty and students in physical danger. Teachers were being assaulted, students were fighting and equipment was being stolen. A panic code was configured to work on an IP Phone; however, teachers were not always near an IP Phone and didn’t have time to get to an IP Phone to trigger an alert.

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