Case Worker Workflow

Improving Security for Mobile Employees


The Challenge

Social workers visiting homes as they follow up on cases can walk into dangerous unknown circumstances. The city program is looking at ways of providing a tracking and alerting system to provide better security and response times to their case workers that find themselves in dangerous or life threatening situations.

Benefits of Solving

Solving this challenge will benefit the city in the following ways:

  • The safety and security of their case workers will improve tremendously, giving the case workers confidence to properly support the toughest cases
  • The reduction in attacks and injuries to case workers keeps the agency's staff level higher with fewer turnovers
  • With enhanced security, the city agency will find it easier to recruit new case workers, which is always one of its most difficult challenges
  • As turnovers reduce, time and costs for training new case workers is reduced, allowing investments in other areas of the agency

Solution

The focus of this solution is to extend safety and security beyond traditional VoIP boundaries by leveraging IPcelerate's Webur™ solution to employee mobile devices.

  • Each case worker is given an iPhone, which is loaded with IPcelerate's IPsession Mobile
  • A case worker updates their status through IPsession Mobiles GPS Locator, sending to the main office what case they are about to investigate and their current location. If a case worker finds themselves in a dangerous situation, they simply press and hold the Panic Button on the screen of their iPhone for 2 seconds
  • The Panic Button sends an alert to agency managers, as well as police responsible for supporting the agency, with GPS information from the iPhone included in the notification
  • The notification targets desk phones, desktop monitors, cellular devices, and/or other PSTN phones reaching those devices the response teams rely on the most
  • Conferencing and Recording are also available through icons on iPhones or desktop phones for the response teams as they coordinate their actions and record conversations for later review and training
  • Management or team members that missed the conference call can download recorded calls to their iPhones for reviewing and assessing the overall response while away from their desks

Required Products

  • IPsession
  • IPsession Mobile

Enabled Features

  • IPsession Mobile Quick Alert
  • IPsession Mobile GPS Alerting
  • IPsession Mobile GPS Locator

Targeted End Points

  • iPhones
  • iPads
  • Desktop PCs
  • Laptop PCs
  • Tablet PCs

Getting Started

Contact Us

IPcelerate, a Division of IPC, LLC.
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Phone: 888-918-4192
Fax: 866-253-7546