Home Health
Healthcare Service Notifications
The Challenge
Every fall a group practice of 6 internists receive 25-30 calls a day asking when flu shots will be available. This is very time consuming for their receptionist to have to field all of these calls. Unfortunately some of the elderly patients simply forget to get their flu shot and thus put themselves at unwarranted risk of catching the flu without the vaccination. The clinic has a phone system with 50 users.
Benefits of Solving
Solving this challenge will benefit the practice in the following ways:
- Enhanced patient care and good will
- Improved productivity for receptionist and front office staff
- Proactive reminders for flu shots to all patients ensures high risk patients are immunized
- Professional services opportunity for the partner to leverage the system now in place to generate appointment reminders and other patient information
Solution
The focus of this solution is to automate broadcasting of public service messages or other communications in order to alleviate the number of incoming calls and the personnel to support them:
- Reduce the headcount required to support incoming calls allowing administrative staff to focus on office management
- Automatically call out to patient contact no.'s based on age, medical conditions, treatments, or other criteria
- Record results of call outs to assure messages are being received, understood, and of value
- Target patient well being and self reliance through reminder calls for medication, exercise, and specific health precautions
- Measure impact to patient loyalty by providing timely and important healthcare messages including surveys capturing patient satisfaction
Required Products
- IPsession
Enabled Features
- Dialout
Targeted End Points
- Desktop PCs
- Laptop PCs
- Tablet PCs
- iPads
- Cisco IP phones
- Home Phones
- Cell phones
