Patient Reminders
Reducing No Shows
The Challenge
A busy surgeon's clinic manages back-to-back appointments all day, along with a surgical schedule for the doctor and a wait list of patients hoping to see the surgeon earlier than scheduled. Each day, at least 1-2 patients fail to show up for either an appointment or even worse, surgery. This results in a significant loss in revenue for the clinic, as well as negatively impacting productivity with attempts to locate the missing patient.
Benefits of Solving
- Reducing the number of no-shows will increase revenues for the medical practice
- Reminder calls/emails 1-2 days prior to appointments allow patients to cancel ahead of time and open time slots can be filled with the wait list of patients
- Utilizing an automated system for patient reminders will increase staff productivity by eliminating the need for personnel to make these phone calls
- Sending patients a personalized video message via email will reduce cancellations due to nervousness
- Improved communication will positively impact a patient's experience with the clinic, leading to more referrals and patient retention
Solution
The medical facility provides audio (generic) or visual (highly personalized) reminder notifications to patients.
- Dial-Out is used to deliver audio reminders via a recorded phone message
- The patient's phone rings, and when they answer, they hear a pre-recorded message
- Streamz is used to deliver video/visual reminders via a video note
- This video note is created on the Apple iPad device using the IPsession Mobile Streaming feature, which is downloaded from Apple Applications Store
- The doctor creates a video stream, and posts it on the hospital portal contained within IPsession
- Only the intended patient has access to this video stream, unless the doctor indicates otherwise
- The patient receives a notification in their email Inbox, and they click on the notification to access the portal
- The portal can be password-protected, if desired
Required Products
- IPsession
- IPsession Mobile
- Streamz
Enabled Features
- Dialout
- IPsession Mobile Streaming
- Streamz
