Patient Reminders

Reducing No Shows


The Challenge

A busy surgeon's clinic manages back-to-back appointments all day, along with a surgical schedule for the doctor and a wait list of patients hoping to see the surgeon earlier than scheduled. Each day, at least 1-2 patients fail to show up for either an appointment or even worse, surgery. This results in a significant loss in revenue for the clinic, as well as negatively impacting productivity with attempts to locate the missing patient.

Benefits of Solving

  • Reducing the number of no-shows will increase revenues for the medical practice
  • Reminder calls/emails 1-2 days prior to appointments allow patients to cancel ahead of time and open time slots can be filled with the wait list of patients
  • Utilizing an automated system for patient reminders will increase staff productivity by eliminating the need for personnel to make these phone calls
  • Sending patients a personalized video message via email will reduce cancellations due to nervousness
  • Improved communication will positively impact a patient's experience with the clinic, leading to more referrals and patient retention

Solution

The medical facility provides audio (generic) or visual (highly personalized) reminder notifications to patients.

  • Dial-Out is used to deliver audio reminders via a recorded phone message
  • The patient's phone rings, and when they answer, they hear a pre-recorded message
  • Streamz is used to deliver video/visual reminders via a video note
  • This video note is created on the Apple iPad device using the IPsession Mobile Streaming feature, which is downloaded from Apple Applications Store
  • The doctor creates a video stream, and posts it on the hospital portal contained within IPsession
  • Only the intended patient has access to this video stream, unless the doctor indicates otherwise
  • The patient receives a notification in their email Inbox, and they click on the notification to access the portal
  • The portal can be password-protected, if desired

Required Products

  • IPsession
  • IPsession Mobile
  • Streamz

Enabled Features

  • Dialout
  • IPsession Mobile Streaming
  • Streamz

Getting Started

Contact Us

IPcelerate, a Division of IPC, LLC.
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Phone: 888-918-4192
Fax: 866-253-7546