Post-Operation
Reducing Re-admissions
The Challenge
A hospital has specific discharge procedures for patients which include a review of medications, follow-up appointments and other important directions the patient needs to follow once at home. Unfortunately, patients often forget these instructions and end up back at the hospital for unnecessary re-admittance, which negatively impacts revenue to the hospital.
Benefits of Solving
- Reducing the number of re-admissions will increase revenues by keeping more beds open and avoiding limited insurance payments
- Sending patients an automated voice message and/or personalized video message will aid in patient recovery and result in fewer calls back to the hospital or doctor with questions
- Improved communication will positively impact a patient's experience with the hospital, leading to more referrals and patient retention
Solution
The medical facility provides audio (generic) or visual (highly personalized) notification to patients . These messages can range from audio reminders to take specific medicines or avoid specific foods, to videos demonstrating specific exercises or offering personal encouragement.
- Dial-Out is used to deliver audio reminders via a recorded phone message
- The patient's phone rings, and when they answer, they hear a pre-recorded message that could remind them to take their medicine, or remind them of their exercises
- IPsession Add-ons Streamz is used to deliver video/visual reminders via a video note
- This video note is created on the Apple iPad device using the IPsession Mobile Streaming feature, which is downloaded from the Apple Applications Store
- The doctor (or therapist) creates a video stream, and posts it on the hospital portal contained within IPsession
- Only the intended patient has access to this video stream, unless the doctor indicates otherwise
- The patient receives a notification in their email Inbox, and they click on the notification to access the portal
- The portal can be password-protected, if desired
Required Products
- IPsession
- IPsession Mobile
- Streamz
Enabled Features
- Dialout
- IPsession Mobile Streaming
- Streamz
Targeted End Points
- Cisco IP phones
- Home phones
- Business phones
- Cell phones
