Staff Management

Reducing Nurse Turnover Through Better Staff Management

The Challenge

A large metropolitan hospital is experiencing an increased turnover of ICU nurses due to long hours and first-year burnout. Nurses scheduled for 12 hour shifts are often working 4-5 additional hours to fill gaps left by sick nurses missing work. Often the ICU is so busy that there is no time for someone to make calls and locate replacements before the next shift begins, forcing the current staff to stay on duty way past their shift ends. The hospital needs a way to fill these gaps without the placing the burden of this challenge on the nurses.

Benefits of Solving


The medical facility can launch automated dial-out campaigns to bring in necessary staff resources when nurses call in prior to the start of their shift to notify the shift manager they will not be coming into work.

Required Products

Enabled Features

Targeted End Points