What We Do For Paging, Intercom, and Conferencing
IPsession is our flagship product; a holistic software experience for Cisco CUCM users. IPsession takes the numerous applications that most Cisco customers desire, and packages them together as a single experience. By doing so, Cisco customers deploy a powerful event management system, capable of detecting/identifying events, notifying the right personnel (on the right device) of the events, and managing the organization's response to the events. With IPsession, applications like Paging, Intercom, and Conferencing become more than single point products. They become alerting, notification, and response tools to specific events. And these are just a few of the 30-plus applications and optional software modules integrated into IPsession.
Intercom Whisper Alert and Notification
Sometimes you just need to talk to someone right away without interrupting their existing call. With our Intercom Whisper capability you can audibly share your message without the other person on the phone hearing you and view text messages back from the person you are talking with - all from your Cisco IP phone.
Initiate calls immediately from any phone, anywhere, anytime for up to 9 people. When time matters, initiate a call by simply dialing one number from any phone or initiate the conference using an internal Cisco phone with a single selection. And because we know these conference calls are important, we will callback anyone who is disconnected from the conference for you. You can also define a PIN number so only people who are authorized can join the conference.
Address Book provides the ability to create multi-function contact lists in IPsession. Users will upload contact information (name, email, telephone number, mobile number and additional notes) using the IPsession web interface. Each contact can be set as personal (single user) or global (available to all IPsession users). When the contact calls, the information that is configured in IPsession will be displayed on the Cisco IP Phone with the additional notes and quickly identifying the subject of the call. The Address Book only applies to contacts who are NOT IPsession users (typically external contacts, such as customers). For IPsession users, see Picture ID.
Album (i.Album, Picture Album) provides users the ability to upload, store and display images on the screen of the Cisco IP Phone, Apple iPhone, iPod touch and iPad. Album also provides the ability to define the amount of time each image/text displays. Albums can be designated as personal or global (albums can be viewed by other IPsession users). When Album is used by an IPsession Mobile capable device, it can send albums or individual images to other IPsession and IPsession Mobile users.
Buddy Status (i. BuddyStatus) enables users to view a person's status (Example: In a meeting, out to lunch, etc) from a Cisco IP Phone. Colleagues or buddies set their status using the My Status feature of IPsession. When calling an active Buddy Status phone, callers receive a text status message, as defined by the called colleague, informing them of their status. This is especially helpful for virtual teams and personnel that have frequent interaction. Buddy Status helps users stay informed of where colleagues are and what they are doing without having to call someone else and ask or go to their work area. IPsession also supports the ability for users to see their buddy’s status using the IPsession web interface. In addition, IPsession also allows the user to select a status (My Status) for himself/herself from a pre-defined list. The selected status is displayed when a buddy checks the status of the user status during a ring back, from the web user interface and when the phone is in the idle state.
Call Blocking (i.Block) identifies and flags numbers that are part of a call block list in IPsession and presents a text warning on the user’s phone screen. Users have the ability to override the blocked numbers that appear on the list if the user still desires to make a call to the flagged number. If a user chooses to use the override capability, it will be logged in IPsession. The U.S. Government’s Do-Not-Call list is available for download from the Do-Not-Call website at http://www.ftc.gov/donotcall.
Call Tag capability enables callers to leave a call me back message on the screen of the called Cisco IP Phone. When a call is placed to a Cisco IP Phone and the caller intends to leave a call tag, they will invoke the Call Tag service and select a preconfigured text message. When the called Cisco IP Phone is on-hook, the selected message is displayed. This is similar to leaving a ‘call me back' sticky note on the called Cisco IP Phone.
This feature (i.DND, ND) disables audio ringing on your Cisco IP Phone. It can be set either on demand or scheduled to occur at a given time. If a user calls from their Cisco IP Phone to a Cisco IP Phone that is in a DND state, the calling party gets the DND status message on their phone during ring back. If there is no answer, calls will follow the Cisco Call Manager 'Call No Answer' setting for that DN. When ND is enabled on shared lines, all calls to the extension (all lines for shared line) will have DND enabled. DND options include DND Intercom, DND Paging and DND Call Forward All settings.
The IPsession i.Alert NIPA Desktop Client Module provides users with the ability to extend their IPsession i.Alert reporting to the user's PC environment. IPsession users, with the IPsession i.Alert NIPA Client, have the option to receive visual and audio notification based on IPsession-generated i.Alerts on their computer screens.
Multi-Line Join enables users to efficiently conference calls that are on separate lines on a Cisco IP Phone in order to mimic a CUCM ‘join functionality'. This capability can also be used in a shared line environment to conference lines that are used remotely. Users are comfortable having a physical button associated to a line appearance on their phone, however joining those multiple calls can be a challenge. The multi-line conference feature provides a single button, Join, to efficiently conference those calls.
Streaming Audio (i.Musix) allows real-time audio broadcast (Example: Using Satellite/FM/AM radio or MP3 player) to a Cisco IP Phone. The user will be able to press a service button on the Cisco IP Phone to listen to the audio. Users can select from the fixed source configured by the administrator, a list of stored audio files configured by the administrator or a list of stored audio files uploaded by the end user.
Facilities Scheduler provides a way to reserve resources or facilities that are shared by groups, departments or individuals. Example: Conference rooms, projectors, auditorium, demo kits and more.
CalScheduler is an easy-to-use, dynamic tool for creating and managing multiple schedules for bells and announcements. Color-coding and filters make it easy to see multiple schedules. Changes can be made quickly with the CalScheduler 's click-and-drag or drop-down menus. Create template schedules for standard school days, block days, testing days, half days, special events or eliminate bells completely. Use different bell tones or text-to-speech messages for recurring announcements. Set up bells for the entire building or by paging zone. CalScheduler is also integrated with IP speakers from industry leading manufacturers.
Time card allows employees to clock-in and clock-out as needed from any IP phone. Employee time is logged into a database that can be easily exported. IPsession also provides the location information (from either phone description or Location Enforcer) to indicate which terminal the employee uses to sign in and out. An automatic sign out timer is available as well as job code functions. The job code provides a way for users to sign in/out using their same user ID and provide tracking of the multiple jobs they may need to perform throughout the workday.
Vacation planner provides an interface to identify holidays in IPsession so that on those days certain schedules would be executed differently or ignored. Example: Regularly scheduled HNH conference calls would be skipped on holidays. Similarly, some schedules can be delayed, as opposed to their regular execution time. All these settings can be managed in advance.
Web Services extends certain IPsession capabilities into social networking applications and to mobile devices, such as the Apple iPhone and iPad.